Cross-cultural communication

Cross-cultural communication

2M Language Services is able to provide a range of cross-cultural communication, awareness & intercultural training courses, seminars, briefings or presentations.

Please find several examples of our course offerings below. Our courses are also designed for other countries and regions such as India, Latin America, Libya and Thailand.

  • Doing business in China?

    If you or your company are looking for success in China – come to the company that will get you there. Our cultural awareness and etiquette courses are guaranteed to maximise your potential in China.

    China is constantly in the news and is on the fast track to becoming a future economic heavyweight.

    Investors are now recognising that an early foothold in China will lead to long-term benefits. Not only are multinationals establishing links with China, but also smaller companies who aim to benefit from China’s strong manufacturing base and labour resources.

    China: Cultural Awareness Training

    Our first-class cross-cultural awareness training course is tailored to meet the demands of today's progressive business personnel who either seek to establish trade links with China, go to China on business, or relocate to China for work.

    The aim of the course is to help prepare for dealings with the Chinese by imparting invaluable knowledge that will assist in building strong interpersonal relationships, promote clear lines of communication and help minimise cross-cultural misunderstandings.

    Prior to delivering our cross-cultural communication course, we will analyse your needs and establish the most relevant information for you.

    What do our cultural awareness courses on China cover?

    Every China course we provide is tailor-made, however below are some of the key topics we tend to cover:

    China and the West
    • Modern history’s influence on cross-cultural (mis)perceptions
    • Breaking cross-cultural stereotypes
    • How does culture impact business?
    • Theoretical and practical cross-cultural models and examples
    • Steps to effective cross-cultural communication
    Communicating with the Chinese
    • Beliefs, culture, values, ethics, customs and national character
    • Interpersonal relations
    • Building relationships
    • Communication – verbal and non-verbal
    • Social etiquette and protocol
    Doing Business in China
    • Language tuition
    • Preparing to travel to China
    • Business in China – features, traditions and ethics
    • Comparative analysis of Chinese and Western business practices
    • Making appointments
    • Using intermediaries
    • Chinese business etiquette
    • Business entertaining
    • Negotiations
    • Cross-cultural man-management
    Relocating to China
    • Preparing for the move
    • What to bring?
    • Chinese history, culture and values
    • Western perceptions of China
    • Chinese attitudes to foreigners
    • The family – raising children, education, holidays
    • Spouse coaching
    • Public behaviour and etiquette
    • Food and drink
    • Transport, shopping and entertainment

    Discover more

    Our cultural awareness course for China is delivered by consultants with first hand experience of living in China. Their expertise and insight into China and its various business practices is an invaluable tool for those preparing to do business in or with China.

  • Doing Business in Japan? Let us help you do it better...

    An ancient culture developed within the geographical boundaries of an island has produced a modern day society with strong cultural values, traditions and customs. Doing business in Japan or with the Japanese arguably poses the most potential for cross-cultural misunderstandings.

    Doing business in Japan necessitates cultural awareness. This means proper preparation in terms of understanding the business culture, business etiquette, meeting protocol and many other cross cultural issues.

    Our respected cross-cultural training course for Japan is designed to assist individuals and companies get the best out of their dealings with or in Japan.

    Each training course is carefully tailored to meet the particular needs of every client. The course assists global players build their cultural awareness of Japan. This in turn leads to strong interpersonal relationships, clearer lines of cross-cultural communication and minimising cross-cultural misunderstandings.

    Japan : Cultural Awareness Training

    Our first-class cross-cultural awareness training course covers areas such as:

    Cross-cultural differences
    • Cross-cultural (mis)perceptions
    • Breaking cross-cultural stereotypes
    • How does culture impact business?
    • Theoretical and practical cross-cultural models and examples
    • Steps to effective cross-cultural communication
    Communicating with the Japanese
    • Beliefs, culture, values, ethics, customs and national character
    • Interpersonal relations
    • The concept of ‘face’
    • Building relationships
    • Communication verbal and non-verbal
    • Social etiquette and protocol
    Doing business in Japan
    • Language tuition
    • Preparing to travel to Japan
    • Business in Japan: features, traditions and ethics
    • Comparative analysis of Japanese and Western business practices
    • Making appointments
    • Using intermediaries
    • Japanese business etiquette
    • Gift giving etiquette
    • Business card etiquette
    • Business entertaining
    • Meetings & Negotiations
    • Cross-cultural man-management
    Relocating to Japan
    • Preparing for the move
    • What to bring?
    • Japanese history, culture and values
    • Western perceptions of Japan
    • Japanese attitudes to foreigners
    • The family, raising children, education, holidays
    • Spouse coaching
    • Public behaviour and etiquette
    • Food and drink
    • Transport, shopping and entertainment

    Stay one step ahead

    Our cross-cultural communication course for Japan is delivered by expert consultants at the apex of their field. All bring with them a first hand knowledge of living and/or working in Japan.

  • Looking to maximise your potential when doing business with Germans? Look no further...

    With so many Australian companies working in and with Germany, effective and coherent cross-cultural business communication between the two sides is crucial. Understanding and appreciating the cultural differences establishes mutual understanding, builds productive working relationships and secures a future relationship built on a common trust.

    Our market leading cross-cultural training course for Germany is designed and delivered by experts at the apex of their field.

    Our team of pros all come with first hand knowledge of German society, culture, business values and practices. They design a course that will provide you with the correct cross-cultural tools to assist you when doing business with German colleagues, clients or customers.

    Each cross-cultural training course is tailored to meet the diverse needs of our valued clients.

    Examples of areas we cover include:

    Germany and Australia
    • Modern history’s influence on cross-cultural (mis)perceptions
    • Breaking stereotypes
    • Theoretical and practical cross-cultural models and examples
    • Steps to effective cross-cultural communication
    • Contemporary Analysis
    • Political situation
    • Economic overview
    • Issues in society
    Communicating with Germans
    • Beliefs, culture, values, ethics, customs and national character
    • Interpersonal relations
    • Building relationships
    • Communication verbal and non-verbal
    • Social etiquette and protocol
    Doing Business in Germany
    • Language tuition
    • Preparing to travel to Germany
    • Business in Germany: features, traditions and ethics
    • Comparative analysis of German and Australian business practices
    • Making appointments
    • German business etiquette
    • Business entertaining
    • Negotiations
    • Management
    Relocating to Germany
    • Preparing for the move
    • What to bring?
    • German history, culture and values
    • British perceptions of Germany
    • German attitudes to foreigners
    • The family: raising children, women in public life, education, holidays
    • Public behaviour and etiquette
    • Food and drink
    • Transport, shopping and entertainment

    Want to realise your potential?

    Our cross cultural communication course will fully equip you with the necessary skills and information to help you succeed when doing business with or in Germany.

  • Ground breaking course on Islam: Islam - Breaking Stereotypes.

    At a time when conflicting messages about the faith circulate our media we give you an objective insight into the faith and its adherents. The course has been designed for those who either come into contact with Muslims in Australia, or abroad.

    Why a training course on Islam and Muslims?

    In Australia, companies with high numbers of Muslim staff may wish to understand their needs more, for example, their obligations to pray, fast and (for women) to wear a hijab. HR staff are particularly encouraged to be aware of potential issues and sensitivities. To be alert to these and have coping strategies can only be a positive step in terms of creating a sense of trust and improving retention.

    You may also wish to train staff who come into contact with Muslims in the public forum. The police force, NHS staff, carers and others may need to learn about certain etiquettes when dealing with Muslims. Knowing about the simple things such as the tenets of the faith, dealing with birth/death, touch, personal space, greetings, etc will allow your staff to build better relations and avoid offence.

    For those going abroad to a Muslim populated country either for work or relocation may benefit from understanding the people they are about to deal or live with.

    If you are going for business purposes do you know all the factors that could impact your success? Learn about when to go, what to do, what to say and when to say it. Demonstrate an understanding of how they do business and win respect and trust. Business in Muslim countries is not simply business, it is personal.

    For those relocating it is important you know about the life of the people you will live with. Be aware of prayer times, Holy days, public etiquette and entertaining. Avoid culture shock and allow yourself a smoother transition into a new life.

    Our cultural diversity training course on Islam

    Our aim in this course is simple: we want to break stereotypes. We will give generic frameworks within which you can come to understand Muslims but we balance this with a stress on the diversity of the Muslims and interpretations of the faith. As with any nation, culture or race Muslims are far from homogenous.

    Our trailblazing course covers such areas as:

    The Faith
    • Origins and history What do Muslims believe?
    • What do Muslims do?
    • Breaking stereotypes
    • Islam in the 21st century
    Taboos, Etiquettes and Manners
    • Meeting/parting
    • You must...
    • Eating/Entertaining
    • Being a guest/Being a host
    • Body language
    • Listening and talking
    • Women
    • The mosque
  • Doing business in the Middle East? Intercultural training can be the key to your success...

    Business success starts with sucessful communication. Our outstanding cross-cultural training course for the Middle East is aimed at giving you just this - the knowledge, know-how and confidence to communicate effectively. We have first-hand experience of working with major multinationals and global players, ensuring they maximise their potential when working in or with the Middle East.

    All our cross-cultural awareness courses are designed and run by top-flight professionals with experience of living and working in the Middle East. We cater to your every need, taking a 100% bespoke approach to all our intercultural awaress training. The results you want are the results we give you.

    Examples of the many topics our experts cover include:

    Cross-cultural awareness

    Background information on the impact of culture on business
    Theoretical and practical cross-cultural models and examples
    Steps to effective cross-cultural communication

    The Middle East
    • Historical, political and economic overview
    • Profile of business, trade and industry
    • Society, culture, values, customs and traditions
    Islam
    • Role of Islam and other religions in the area
    • Influence of Islam on social and business practices
    • Breaking stereotypes
    • The role of women
    Doing business in the Middle East
    • Preparing for a trip to the Middle East
    • Language Tuition
    • Cross-cultural comparison of business practices
    • Business etiquette and protocol
    • Building relationships
    • Effective communication - verbal and non-verbal
    • Business entertaining
    • Meetings and negotiations
    • Working with and/or managing Arabs
    Relocating to the Middle East
    • Preparing for the move
    • What to bring?
    • Arab attitudes to foreigners
    • Safety issues
    • The family - raising children, women in public life, education, holidays
    • Public behaviour and etiquette
    • Food and drink
    • Transport, shopping and entertainment

    Succeed...

    Simply stated, our cross-cultural awareness training will break down barriers, enhance communication, build strong relationships and ensure success.

Contact us to discuss your organisation's specific training requirements.